At Cover99, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent return and refund policy. Please review the following guidelines carefully:

Replacement Guarantee:

Cover99 offers a replacement guarantee only if the product received is damaged or defective. If you receive a damaged or defective item, please contact us at cover99.in@gmail.in within 3 days of receiving your order to request a replacement. We will provide you with a shipping address to return the item. Once we receive your returned order, we will dispatch a replacement promptly.

Exchanges:

We do not facilitate exchanges for orders where the customer has ordered the wrong item.

Color Accuracy:

Please note that we cannot guarantee the accuracy of your monitor’s display of color. Variations in brightness, contrast, and resolution may cause the color of the product to appear slightly different.

Conditions for Replacement or Refund:

To be eligible for a free replacement, return, or refund of any item, the buyer must provide an authenticated unboxing video to support their claim. No replacement claim will be accepted without an unboxing video.

Free Replacements or Refunds can be requested if:

The item received is physically damaged (proof required through an unboxing video).

Order Cancellation:

If you need to cancel your order, please do so within 2 hours of placing the order by emailing us at help@cover99.in. Refunds will not be initiated for orders that have already been dispatched.

Refund Policy:

Refunds for cancelled orders will be made in the same form as the payment received within 7 working days from the date of cancellation, following bank/payment gateway norms.

Changing an Order:

You can update your confirmed order before it is processed. However, additional products cannot be added once the order is confirmed.

We are dedicated to ensuring your satisfaction with every purchase at Cover99. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at help@cover99.in.